Refund policy

Refund Policy

Contact us within 30 calendar days after delivery. Eligible returns use a prepaid label paid by Zykay; no restocking fee or exchange applies.

Return eligibility

For a change-of-mind return, contact us within 30 calendar days after delivery. The item must be unused, undamaged, and returned with the parts and accessories included with it. Applicable consumer rights for defective, damaged, incorrect, or incomplete orders are not limited by this change-of-mind process.

How to request a return

Email support@zykay.com with your order number and a description of the reason. For a damaged, defective, incorrect, or incomplete order, include the details and any helpful photos. We will confirm the next steps, eligibility, prepaid label, and correct return destination before you ship the item.

Do not send a return to the business correspondence address unless we specifically instruct you to do so. We do not accept walk-in returns.

Return shipping and fees

For an eligible return under this policy, Zykay provides and pays for a prepaid return label. No restocking fee is charged. Exchanges are not offered.

Refund timing

After we receive and inspect an approved return, we initiate the refund to the original payment method within 10 calendar days. Your bank or payment provider may require additional time to post the credit. A cancellation accepted before shipment is refunded to the original payment method; the return-inspection period does not apply to an unshipped cancellation.

Damaged, defective, incorrect, or incomplete orders

Contact us promptly after discovering an issue so we can review the order and explain the appropriate remedy. We will not require you to use the change-of-mind return process to report a product that arrived damaged, defective, incorrect, or incomplete. Applicable rights under law remain available.

Contact Zykay

Contact details

support@zykay.com · 704-224-5347

124 Cemetary Rd, Gastonia, North Carolina 28056, United States. Business correspondence address only. This is not a walk-in retail store or an approved return address.

For returns, contact us first. We will provide a prepaid return label and the correct return address. Do not send returned goods to our business correspondence address unless instructed to do so.

Website: zykay.com. No customer service hours or response-time promise are published.

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Last Updated: October 21, 2026